General

How do I contact Served Neat? 

Getting in touch with us is easy! You can reach out to our Customer Service Team by phone or email. help@servedneat.com where we can be reached 7 days a week. Or  give us a call during our operating hours, Monday through Friday, from 8:00 am to 5:00 pm (EST) at (866) 663-9185. We're here to assist you and answer any questions you may have.

Where can I view the catalog?

At Served Neat, we offer a unique experience with one spirit featured per day, so we don't have a traditional catalog. However, if you're searching for something specific or have any questions, our Customer Service Team is here to help! Contact us at help@servedneat.com or give us a call at (866) 663-9185. We're always happy to assist 

I had purchased a whisky that I really enjoyed, how can I see if you have any available?

We're thrilled to hear you enjoyed your whisky purchase! If you're interested in finding more of the same, we're here to help Simply reach out to us anytime with your query about past purchases. Our dedicated team is always happy to assist you in tracking down another bottle of your favorite whisky.

You can contact us via email at help@servedneat.com, available 7 days a week, or give us a call at (866) 663-9185.

How can I make changes to my emails or notifications?

Making changes to your email notifications is easy and customizable to your preferences!  Simply log in to your Served Neat account and click on your name in the upper right-hand corner. From there, select 'Notifications'.  You'll have the option to adjust your email preferences according to your needs.  

If you need any assistance with updating your email settings, feel free to reach out to us at help@servedneat.com. We're here to help you tailor your experience to suit your preferences! 

Account information 

How do I add/edit or delete an address in my account? 

To make any changes to your addresses in your account, simply log in to your Served Neat account and select ‘Addresses’, located under your name in the upper right hand corner.  You will then be able to add, edit or delete an address in your address book. If you need assistance please, don’t hesitate to contact us at help@servedneat.com or by phone at (866) 663-9185.

How do I make a change to my recently placed order?  

If your order is still in confirmed status, you are able to update the Ship date or Shipping address directly in the order located in your order history.  Once an order has been issued a tracking number, changes can not be made.  Should you need assistance, please contact our Customer Service Team at help@servedneat.com. 

How can I tell the amount left on my gift card?

Curious about how much is left on your gift card? No worries, we've got you covered!

When you're ready to make a purchase, simply head to the checkout screen. You'll find the remaining balance of your gift card conveniently displayed under payment information.

If you encounter any issues with your gift card or need further assistance, please don't hesitate to reach out to our Customer Service Team at help@servedneat.com. We're always here to help and ensure your shopping experience is smooth sailing!

Oops! My Gift Certificate Didn't Apply to My Order.  What Now?

No need to stress! We've got you covered.

If your gift certificate wasn't applied to your order as expected, simply reach out to our Customer Service Team, and we'll take care of it for you right away.

You can give us a call Monday through Friday from 8 am to 5 pm EST at (866) 663-9185 or feel free to shoot us an email at help@servedneat.com. We're available 7 days a week via email to assist you with any questions or concerns.

How do I update my card information?

Updating your card information is a breeze!

Simply log in to your Served Neat account and click on "MY ACCOUNT" in the upper right corner of the screen. From there, select "My Account Information" from the drop-down menu. You'll find the option to "View or Change Payment Information" in that section. Go ahead and make any necessary edits to your payment information right there.

If you run into any trouble or need assistance with updating your card details, don't hesitate to reach out to us at help@servedneat.com.

Shipping 

Where is my Order? 

Curious to know where your order is? We've got the scoop!

Simply log in to your Served Neat account and click on your name in the top right corner of your screen. From there, select "Order History" and find the order number you're curious about. Click on the tracking number, and voila! You'll be redirected to FedEx/UPS to track your order's journey. 

Got any questions along the way? Don't hesitate to reach out to our Customer Service team at help@servedneat.com. Or by phone (866) 663-9185 Monday- Friday 8am to 5pm  We're here to make sure you're in the know and happy with your order every step of the way!

Do you have to be available to sign for the package?

Yes, we do require an adult (21 years of age or older) to sign for your delivery. However, we understand that this may not always be convenient for you.

If you prefer, we're happy to ship your order to a business address or to a FedEx/UPS location for pickup. Unfortunately, we're unable to honor specific delivery instructions such as leaving the package on the back porch or at the front door.

If you need any assistance arranging a pickup location or have any other questions, please feel free to reach out to us at help@servedneat.com.or by phone at (866) 663-9185  Monday- Friday 8am- 5pm.  We're here to help make your delivery experience as smooth as possible!

When Can I Expect to Receive a Shipment Notification?

We aim to keep you in the loop every step of the way!

All orders ship within 7 business days so typically, you'll receive an email with tracking information as soon as your order is picked up by the carrier. Additionally, you can find your tracking number directly in your account under "Order History."

If you're eager to track your shipment or have any concerns about its status, please don't hesitate to reach out to us at help@servedneat.com. Or by phone 8am to 5pm EST  Monday - Friday at (866) 663-9185

What type of shipping method do you use?

Depending on the destination state of your order, we utilize both FedEx and UPS to ensure your package arrives safely and on time.

If you have any specific preferences or questions about shipping methods, feel free to reach out to us at help@servedneat.com.

What happens if my order is damaged while in transit?

Rest assured, we've got you covered every step of the way!

When you check out, we offer insurance coverage to protect your order from the moment it leaves our warehouse until it arrives at your doorstep. In the rare event that your order is lost, damaged, or stolen during transit, simply file a claim with us, and we'll make sure you receive a refund or replacement.

Please note that while we do our best to ensure the safe delivery of every order, we can't guarantee a refund for non-insured orders. So, for added peace of mind, we highly recommend opting for insurance coverage at checkout.

What if I do not receive an order confirmation?

If you find that you have not received your order confirmation,  don't worry, all orders are listed  under “My Orders" within your account.   If you are ever unable to find your order, please contact us right away and we will assist you with placing an order or with answering any questions you may have. 

Where do you ship? 

Shipping spirits can be complicated so please contact our Customer Service Team with the state you are looking to ship to and we’ll be glad to assist.

Do you offer expedited shipping options?

At this time, we do not offer expedited shipping. However, we are working on providing faster shipping options in the future. If you need your order shipped out right away, please contact our customer service team for assistance, and we will do our best to accommodate you.   help@servedneat.com.